呼叫中心設(shè)備系統(tǒng)發(fā)展歷史

呼叫中心起源于幾十年前的民航業(yè)，其初目的是為了能更方便地向乘客提供咨詢服務(wù)和有效地處理乘客投訴。世界上個(gè)具有一定規(guī)模的呼叫中心是在1956年建成并投入使用的。其主要功能是可以讓客戶通過(guò)呼叫中心進(jìn)行機(jī)票預(yù)定。隨后ATT推出了個(gè)用于電話營(yíng)銷呼出型呼叫中心，并在1967年正式開始運(yùn)營(yíng)800被叫付費(fèi)業(yè)務(wù)。從此以后，利用電話進(jìn)行客戶服務(wù)、市場(chǎng)營(yíng)銷、技術(shù)支持和其他的特定商業(yè)活動(dòng)的概念，逐漸在全球范圍內(nèi)被接受和采用，直形成今天規(guī)模龐大的呼叫中心產(chǎn)業(yè)。
The call center originated in the civil aviation industry a few decades ago, and its initial purpose was to facilitate the provision of advisory services and effective handling of passenger complaints. The world's first large-scale call center was built and put into use in 1956. Its main function is to allow customers to book tickets through the call center. Subsequently, ATT launched the first call for telemarketing call center, and in 1967 officially began operating 800 called pay service. Since then, the concept of customer service, marketing, technical support and other specific business activities by telephone, in the global scope is gradually accepted and used today, until the formation of large scale call center industry.

濟(jì)南呼叫中心系統(tǒng)是采用計(jì)算機(jī)電信集成技術(shù)的新一代客戶服務(wù)系統(tǒng)，其不同于傳統(tǒng)電話服務(wù)中心之處在于將計(jì)算機(jī)的信息處理功能、數(shù)字程控交換機(jī)或帶語(yǔ)音板卡的計(jì)算機(jī)的電話接入和智能分配、自動(dòng)語(yǔ)音處理技術(shù)、因特網(wǎng)技術(shù)、網(wǎng)絡(luò)通信技術(shù)、商業(yè)智能技術(shù)與實(shí)際業(yè)務(wù)系統(tǒng)緊密結(jié)合在一起，將通訊系統(tǒng)、計(jì)算機(jī)處理系統(tǒng)、人工業(yè)務(wù)代表、信息等資源整合成統(tǒng)一、的服務(wù)工作平臺(tái)。
Ji'nan call center system is a new generation of customer service system using computer telecommunication integration technology, which is different from the traditional telephone service center lies in the computer information processing, digital program-controlled switches or voice card computer telephone access and intelligent distribution, close together with automatic speech processing technology, Internet technology, network communication technology, business intelligence technology and practical service system, communication system, computer processing system, artificial business representatives and information resources integration service platform unified and efficient.
濟(jì)南呼叫中心系統(tǒng)充分利用計(jì)算機(jī)和電信通信網(wǎng)的功能，集成并與企業(yè)連為一體，是一個(gè)完整的綜合信息服務(wù)系統(tǒng)，它將企業(yè)內(nèi)分屬各職能部門為客戶提供的服務(wù)，，采用統(tǒng)一的標(biāo)準(zhǔn)服務(wù)界面，為用戶提供系統(tǒng)化、智能化、個(gè)性化、人性化的服務(wù)。
Ji'nan call center system to make full use of the advanced function of computer and telecommunication network integration, and the company as a whole, is a complete integrated information service system, it will belong to the various functional departments within the enterprise to provide customers with the service, and to use the standard service interface, provide systematic, intelligent and personalized and personalized service for users.
本文由濟(jì)南呼叫中心系統(tǒng)友情奉獻(xiàn),更多有關(guān)的知識(shí)請(qǐng)點(diǎn)擊:http://californiaconservatorships.com我們將用的技術(shù)，真誠(chéng)的態(tài)度,為您提供為的服務(wù)。我們將會(huì)陸續(xù)向大家奉獻(xiàn)，敬請(qǐng)期待。
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