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客戶管理系統(tǒng)的設(shè)計(jì)依據(jù)

作者:admin 來源:本站 發(fā)布時(shí)間:2017-07-12 15:13:58
客戶管理系統(tǒng)講客戶管理的核心是企業(yè)與客戶的關(guān)系。在傳統(tǒng)經(jīng)濟(jì)時(shí)代,企業(yè)不做市場和客戶需求分析,盲目單一且供不應(yīng)求,物質(zhì)極度貧乏,客戶對商品無選擇權(quán),整個(gè)市場處于賣方市場。
The customer management system stresses that the core of customer management is the relationship between the enterprise and the customer. In the traditional economic era, enterprises do not do market and customer demand analysis, blind, single and in short supply, the material is extremely poor, customers have no right to choose goods, the whole market is in the seller's market.

客戶管理僅是企業(yè)與客戶表面上維護(hù)的一種適度、有限的關(guān)系,實(shí)際上就是一種簡單、短期的買賣關(guān)系或者是一種關(guān)系,制約了企業(yè)和社會的發(fā)展。而在網(wǎng)絡(luò)經(jīng)濟(jì)時(shí)代,企業(yè)完全按照市場和客戶的需求生產(chǎn)各種產(chǎn)品。
Customer management is only a moderate, Limited Business and customer relationship maintenance on the surface, is actually a simple and short term business relationship or a trading relationship, restricting the development of enterprises and society. In the era of Internet economy, enterprises produce products in full accordance with the needs of the market and customers.
產(chǎn)品品種規(guī)格繁多且更新?lián)Q代快,客戶選擇商品具有很大的自主權(quán),整個(gè)市場處于買方市場。此時(shí)的客戶管理以企業(yè)獲取利潤化為目標(biāo),不僅要強(qiáng)調(diào)以市場為導(dǎo)向,以客戶需求為中心的基本思想,而且還要努力提高服務(wù)質(zhì)量和客戶滿意度,力求在企業(yè)和客戶之間建立和保持一種長期、良好的合作關(guān)系,加速企業(yè)和社會的發(fā)展。
Product variety specifications and replacement fast, customers choose goods have great autonomy, the whole market is in the buyer's market. The customer management with the enterprise profit maximization as the goal, not only to emphasize the basic idea of market-oriented, customer demand as the center, but also to improve the service quality and customer satisfaction, and strive to establish and maintain a long-term and good cooperation relationship between enterprises and customers, to accelerate the development of enterprises and society.
系統(tǒng)設(shè)計(jì)階段應(yīng)當(dāng)根據(jù)用戶的需求,明確地描述數(shù)據(jù)庫(數(shù)據(jù)庫服務(wù)器端)和應(yīng)用界面(客戶端)實(shí)現(xiàn)的功能,即決定哪些功能由服務(wù)器端實(shí)現(xiàn),哪些功能由客戶端實(shí)現(xiàn)。對于客戶/服務(wù)器應(yīng)用程序,許多功能既可以在服務(wù)器端實(shí)現(xiàn)又可以在客戶端實(shí)現(xiàn)。
The system design stage should be based on the needs of users, clearly describe the database (database server) and application interface (client) to achieve the function, that is to determine which function is realized by the server, which functions by the client system. For client / server applications, many functions can be implemented both on the server side and on the client side.
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