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呼叫中心系統(tǒng)的功能及優(yōu)勢(shì)

作者:admin 來(lái)源:本站 發(fā)布時(shí)間:2018-06-06 15:45:45
1、 提高工作效率使用呼叫中心系統(tǒng)可以批量撥號(hào),自動(dòng)過(guò)濾無(wú)效號(hào)碼,節(jié)省銷售人員撥打電話時(shí)間。語(yǔ)音群呼功能可以代替人工自動(dòng)播報(bào),只將有需要的客戶轉(zhuǎn)接銷售人員,提升銷售人員工作效率。
1, improve the efficiency of the use of call center system can batch dialing, automatic filtering invalid number, save sales personnel dialing time. Voice group calling function can replace manual broadcast, only transfer the necessary customers to sales personnel, and improve the efficiency of sales staff.
2、減少客戶流失銷售行業(yè)競(jìng)爭(zhēng)比較激烈,銷售人員壓力大,流動(dòng)性相較其他行業(yè)也比較大,一旦人員離職,可能會(huì)造成客戶的流失。河南華誼科技云呼叫中心可以實(shí)現(xiàn)客戶號(hào)碼的加密設(shè)置,即使銷售人員離職,但是客戶名單仍然在系統(tǒng)中,可以轉(zhuǎn)給在職的銷售人員進(jìn)行客戶的維護(hù),從而避免客戶的流失。
2, reduce the loss of customer loss sales industry competition is fierce, the pressure of sales staff, liquidity is larger than other industries, once the personnel leave, may cause the loss of customers. Henan Huayi technology cloud call center can realize the encryption setting of customer number. Even if sales staff leave, the customer list is still in the system, which can be transferred to the sales staff to maintain the customer, thus avoiding the loss of customers.

3、提升客戶滿意度濟(jì)南呼叫中心系統(tǒng)利用呼叫中心可以直接和客戶進(jìn)行溝通,搭配客戶管理功能可以在客戶二次咨詢時(shí)快速了解到客戶的基本情況和需求,為客戶提供的服務(wù)。同時(shí),在節(jié)假日可以為客戶送去節(jié)日祝福,拉近和客戶的關(guān)系,提升客戶對(duì)公司以及產(chǎn)品的滿意度。
3, improve customer satisfaction Ji'nan call center system using call center can communicate directly with customers, with customer management function, the customer can quickly understand the customer's basic situation and needs in the two times of customer consultation, and provide high quality service for customers. At the same time, we can send holiday greetings to customers during the holidays, shorten the relationship with customers, and enhance customer satisfaction with the company and products.
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