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呼叫中心系統(tǒng)的特點(diǎn)
作者：admin 來(lái)源：本站 發(fā)布時(shí)間：2017-10-02 22:36:20
現(xiàn)代呼叫中心已經(jīng)涉及到了計(jì)算機(jī)技術(shù)、Internet技術(shù)、計(jì)算機(jī)電話集成技術(shù)、數(shù)據(jù)倉(cāng)庫(kù)技術(shù)、客戶關(guān)系管理技術(shù)、交換機(jī)通訊技術(shù)、企業(yè)ERP技術(shù)和企業(yè)管理、項(xiàng)目管理、團(tuán)隊(duì)管理等諸多方面的內(nèi)容。
The call center has been involved in many aspects of computer technology, Internet technology, computer telephony integration technology, data warehouse technology, customer relationship management technology, communication technology, ERP switch technology and enterprise management, project management, team management and other content.
濟(jì)南呼叫中心系統(tǒng)已經(jīng)成為一個(gè)統(tǒng)一、的服務(wù)工作平臺(tái)，它將企業(yè)內(nèi)分屬各職能部門集中在一個(gè)統(tǒng)一的對(duì)外聯(lián)系的窗口，集中化地安置坐席，采用統(tǒng)一的標(biāo)準(zhǔn)服務(wù)模式，為用戶提供系統(tǒng)化、智能化、人性化的服務(wù)。呼叫中心已經(jīng)成為與企業(yè)連為一體的一個(gè)完整的綜合信息服務(wù)系統(tǒng)，是現(xiàn)代企業(yè)運(yùn)營(yíng)不可或缺的一部分，同時(shí)也成為企業(yè)間競(jìng)爭(zhēng)的有力工具。
Ji'nan call center system has become a unified and efficient service platform, it will belong to the various functional departments within the enterprise focus on the external links of a unified window, centralized resettlement of seats, the standard unified service model, providing systematic, intelligent and personalized service for users. Call center has become a complete integrated information service system which is connected with the enterprise. It is an integral part of modern enterprise operation, and also a powerful tool for competition among enterprises.
呼叫中心就是在一個(gè)相對(duì)集中的場(chǎng)所，由一批服務(wù)人員組成的服務(wù)機(jī)構(gòu)，通常利用計(jì)算機(jī)通訊技術(shù)，處理來(lái)自企業(yè)、服務(wù)對(duì)象的電話垂詢，尤其具備同時(shí)處理大量來(lái)話的能力，還具備主叫號(hào)碼顯示，可將來(lái)電自動(dòng)分配給具備相應(yīng)技能的人員處理，并能記錄和儲(chǔ)存所有來(lái)話信息。一個(gè)典型的以客戶服務(wù)為主的呼叫中心可以兼具呼入與呼出功能，當(dāng)處理服務(wù)對(duì)象的信息查詢、咨詢、投訴等業(yè)務(wù)的同時(shí)，可以進(jìn)行服務(wù)對(duì)象回訪、滿意度調(diào)查等呼出業(yè)務(wù)。
The call center is in a relatively centralized place, service mechanism composed of a number of service personnel, usually by computer communication technology, processing enterprises, from the service object call us, especially the ability to handle large amounts to words, but also have the calling number display, calls can be automatically assigned to qualified officers, and can record and store all incoming information. The call center is a typical customer service to both inbound and outbound, when processing the service object information, consultation, complaints and other services at the same time, can carry out service object satisfaction survey visit, call business.
以上就是今天的介紹,如果您想了解我公司產(chǎn)品的更多信息,歡迎您電話咨詢,我們定會(huì)為您提供詳細(xì)的產(chǎn)品信息。
The above is today's introduction, if you want to know more about our products, you are welcome to call us, we will provide you with detailed product information.
The call center has been involved in many aspects of computer technology, Internet technology, computer telephony integration technology, data warehouse technology, customer relationship management technology, communication technology, ERP switch technology and enterprise management, project management, team management and other content.
濟(jì)南呼叫中心系統(tǒng)已經(jīng)成為一個(gè)統(tǒng)一、的服務(wù)工作平臺(tái)，它將企業(yè)內(nèi)分屬各職能部門集中在一個(gè)統(tǒng)一的對(duì)外聯(lián)系的窗口，集中化地安置坐席，采用統(tǒng)一的標(biāo)準(zhǔn)服務(wù)模式，為用戶提供系統(tǒng)化、智能化、人性化的服務(wù)。呼叫中心已經(jīng)成為與企業(yè)連為一體的一個(gè)完整的綜合信息服務(wù)系統(tǒng)，是現(xiàn)代企業(yè)運(yùn)營(yíng)不可或缺的一部分，同時(shí)也成為企業(yè)間競(jìng)爭(zhēng)的有力工具。
Ji'nan call center system has become a unified and efficient service platform, it will belong to the various functional departments within the enterprise focus on the external links of a unified window, centralized resettlement of seats, the standard unified service model, providing systematic, intelligent and personalized service for users. Call center has become a complete integrated information service system which is connected with the enterprise. It is an integral part of modern enterprise operation, and also a powerful tool for competition among enterprises.
呼叫中心就是在一個(gè)相對(duì)集中的場(chǎng)所，由一批服務(wù)人員組成的服務(wù)機(jī)構(gòu)，通常利用計(jì)算機(jī)通訊技術(shù)，處理來(lái)自企業(yè)、服務(wù)對(duì)象的電話垂詢，尤其具備同時(shí)處理大量來(lái)話的能力，還具備主叫號(hào)碼顯示，可將來(lái)電自動(dòng)分配給具備相應(yīng)技能的人員處理，并能記錄和儲(chǔ)存所有來(lái)話信息。一個(gè)典型的以客戶服務(wù)為主的呼叫中心可以兼具呼入與呼出功能，當(dāng)處理服務(wù)對(duì)象的信息查詢、咨詢、投訴等業(yè)務(wù)的同時(shí)，可以進(jìn)行服務(wù)對(duì)象回訪、滿意度調(diào)查等呼出業(yè)務(wù)。
The call center is in a relatively centralized place, service mechanism composed of a number of service personnel, usually by computer communication technology, processing enterprises, from the service object call us, especially the ability to handle large amounts to words, but also have the calling number display, calls can be automatically assigned to qualified officers, and can record and store all incoming information. The call center is a typical customer service to both inbound and outbound, when processing the service object information, consultation, complaints and other services at the same time, can carry out service object satisfaction survey visit, call business.
以上就是今天的介紹,如果您想了解我公司產(chǎn)品的更多信息,歡迎您電話咨詢,我們定會(huì)為您提供詳細(xì)的產(chǎn)品信息。
The above is today's introduction, if you want to know more about our products, you are welcome to call us, we will provide you with detailed product information.
