關(guān)于我們
電話交換機(jī)的概念簡(jiǎn)介
作者：admin 來(lái)源：本站 發(fā)布時(shí)間：2017-09-06 18:15:32
電話交換機(jī)是一種特殊用途的用戶交換機(jī)。它有若干電話機(jī)共用外線，適用于機(jī)關(guān)、團(tuán)體、中小企業(yè)等單位，也可以用于住宅和秘書電話。
The telephone exchange is a special purpose user exchange. It has a number of telephones and an outside line, suitable for offices, groups, small and medium enterprises, and also for residential and secretarial telephones.
集團(tuán)電話交換機(jī)不需要專職的話務(wù)員和維護(hù)人員，每部都可以通過(guò)指示燈了解整個(gè)系統(tǒng)的工作情況。當(dāng)外線呼入時(shí)，可由任意一部話機(jī)應(yīng)答，并可以轉(zhuǎn)給所需的被叫。任何一部話機(jī)要呼外線時(shí)，只要按下代表空閑外線的相應(yīng)鍵，即可撥號(hào)呼叫外線。
Group telephone exchange does not require full-time operator and maintenance personnel, each can know the work of the whole system through the indicator light. When an outside call is called, it can be answered by any phone and can be forwarded to the called party. When any phone wants to call an outside line, you can dial an outside call just by pressing the corresponding key representing the free outside line.
有的集團(tuán)電話還具有會(huì)議電話、縮位撥號(hào)、熱線服務(wù)、群呼、廣播、遇忙回呼、呼叫轉(zhuǎn)移、呼出限制、呼叫等待、內(nèi)線保密、外線保密、停電自動(dòng)轉(zhuǎn)移等各種功能。
The group also has some telephone conference call, Dailling, hotline services, group call, broadcast, call back call, call transfer, call waiting, call restriction, confidentiality, secrecy, inside outside power failure automatic transfer function.
電話交換機(jī)的一些擴(kuò)展功能如下：
Some extensions of the telephone switch function are as follows:
內(nèi)置電腦話務(wù)員（IVR）：通過(guò)語(yǔ)音導(dǎo)航，可把電話轉(zhuǎn)接到制定的分機(jī)，語(yǔ)音引導(dǎo)可以是單級(jí)導(dǎo)航，也可以是多級(jí)導(dǎo)航。的級(jí)數(shù)可以達(dá)到16級(jí)?？傉Z(yǔ)音提示時(shí)長(zhǎng)為120秒。通過(guò)語(yǔ)音引導(dǎo)，可以引導(dǎo)客戶進(jìn)行電話轉(zhuǎn)移，也可以進(jìn)行信息查詢。
Built in computer operator (IVR): through voice navigation, you can switch the phone to the set of extensions, voice guide can be single level navigation, can also be multi-level navigation. The maximum series can reach 16. The total voice prompt is 120 seconds. Through voice boot, you can guide customers to telephone transfers, you can also query information.
來(lái)電彈屏：有來(lái)電時(shí)，在來(lái)電顯示電話上顯示來(lái)電號(hào)碼；同時(shí)在電腦的右下角彈出一個(gè)框框，顯示來(lái)電人的號(hào)碼、姓名和單位。
Call screen: when there is a call, display the caller's number on the caller's phone. At the same time, pop up a frame at the bottom right corner of the computer to show the caller's number, name and unit.
CTI 接口：與電腦通信集成，可實(shí)現(xiàn) CRM 系統(tǒng)集成。
CTI interface: integrated with computer communication, CRM system integration can be realized.
通話錄音：內(nèi)置16路數(shù)字錄音功能，只需把錄音軟件安裝到可連接到公司局域網(wǎng)的任何一臺(tái) PC 即可。
Call recording: built in 16 digital recording function, just install the recording software to any PC that can connect to the company lan.
客戶的滿意就是對(duì)我們的肯定，歡迎您前來(lái)選購(gòu)我公司的產(chǎn)品，我們一直以為您提供產(chǎn)品為己任并一直堅(jiān)持這樣做。歡迎您的光臨。
Customer satisfaction is our affirmation, you are welcome to come to buy our products, we have always thought you provide products as their own responsibility, and has always insisted on doing so. Welcome to our company.
The telephone exchange is a special purpose user exchange. It has a number of telephones and an outside line, suitable for offices, groups, small and medium enterprises, and also for residential and secretarial telephones.
集團(tuán)電話交換機(jī)不需要專職的話務(wù)員和維護(hù)人員，每部都可以通過(guò)指示燈了解整個(gè)系統(tǒng)的工作情況。當(dāng)外線呼入時(shí)，可由任意一部話機(jī)應(yīng)答，并可以轉(zhuǎn)給所需的被叫。任何一部話機(jī)要呼外線時(shí)，只要按下代表空閑外線的相應(yīng)鍵，即可撥號(hào)呼叫外線。
Group telephone exchange does not require full-time operator and maintenance personnel, each can know the work of the whole system through the indicator light. When an outside call is called, it can be answered by any phone and can be forwarded to the called party. When any phone wants to call an outside line, you can dial an outside call just by pressing the corresponding key representing the free outside line.
有的集團(tuán)電話還具有會(huì)議電話、縮位撥號(hào)、熱線服務(wù)、群呼、廣播、遇忙回呼、呼叫轉(zhuǎn)移、呼出限制、呼叫等待、內(nèi)線保密、外線保密、停電自動(dòng)轉(zhuǎn)移等各種功能。
The group also has some telephone conference call, Dailling, hotline services, group call, broadcast, call back call, call transfer, call waiting, call restriction, confidentiality, secrecy, inside outside power failure automatic transfer function.
電話交換機(jī)的一些擴(kuò)展功能如下：
Some extensions of the telephone switch function are as follows:
內(nèi)置電腦話務(wù)員（IVR）：通過(guò)語(yǔ)音導(dǎo)航，可把電話轉(zhuǎn)接到制定的分機(jī)，語(yǔ)音引導(dǎo)可以是單級(jí)導(dǎo)航，也可以是多級(jí)導(dǎo)航。的級(jí)數(shù)可以達(dá)到16級(jí)?？傉Z(yǔ)音提示時(shí)長(zhǎng)為120秒。通過(guò)語(yǔ)音引導(dǎo)，可以引導(dǎo)客戶進(jìn)行電話轉(zhuǎn)移，也可以進(jìn)行信息查詢。
Built in computer operator (IVR): through voice navigation, you can switch the phone to the set of extensions, voice guide can be single level navigation, can also be multi-level navigation. The maximum series can reach 16. The total voice prompt is 120 seconds. Through voice boot, you can guide customers to telephone transfers, you can also query information.
來(lái)電彈屏：有來(lái)電時(shí)，在來(lái)電顯示電話上顯示來(lái)電號(hào)碼；同時(shí)在電腦的右下角彈出一個(gè)框框，顯示來(lái)電人的號(hào)碼、姓名和單位。
Call screen: when there is a call, display the caller's number on the caller's phone. At the same time, pop up a frame at the bottom right corner of the computer to show the caller's number, name and unit.
CTI 接口：與電腦通信集成，可實(shí)現(xiàn) CRM 系統(tǒng)集成。
CTI interface: integrated with computer communication, CRM system integration can be realized.
通話錄音：內(nèi)置16路數(shù)字錄音功能，只需把錄音軟件安裝到可連接到公司局域網(wǎng)的任何一臺(tái) PC 即可。
Call recording: built in 16 digital recording function, just install the recording software to any PC that can connect to the company lan.
客戶的滿意就是對(duì)我們的肯定，歡迎您前來(lái)選購(gòu)我公司的產(chǎn)品，我們一直以為您提供產(chǎn)品為己任并一直堅(jiān)持這樣做。歡迎您的光臨。
Customer satisfaction is our affirmation, you are welcome to come to buy our products, we have always thought you provide products as their own responsibility, and has always insisted on doing so. Welcome to our company.
