關(guān)于我們
傳統(tǒng)呼叫中心怎樣轉(zhuǎn)型?
作者：admin 來(lái)源：本站 發(fā)布時(shí)間：2017-09-01 13:56:13
Gartner近的一份IT預(yù)算項(xiàng)目報(bào)告中顯示，兩年前企業(yè)呼叫中心坐席數(shù)的增長(zhǎng)率為20%，未來(lái)的客戶服務(wù)無(wú)論從戰(zhàn)略還是運(yùn)營(yíng)角度來(lái)看，濟(jì)南呼叫中心系統(tǒng)已經(jīng)無(wú)法支撐和滿足互聯(lián)網(wǎng)及多媒體大數(shù)據(jù)時(shí)代下企業(yè)的發(fā)展，很多大型企業(yè)雖然目前都在經(jīng)營(yíng)著龐大的呼叫中心體系。傳統(tǒng)呼叫中心將怎樣轉(zhuǎn)型?
According to a recent Gartner IT project budget report, two years ago, the number of enterprise call center agents to a growth rate of 20%, the future of customer service either strategic or operational point of view, the development of enterprises in Ji'nan call center system has been unable to support and meet the needs of Internet and Multimedia Era of big data, although there are many large enterprises a large call center management system. How will traditional call centers be transformed?
1、移動(dòng)化、社交化、多媒體化
1, mobile, social, multimedia
濟(jì)南呼叫中心系統(tǒng)向多媒體多渠道的社交聯(lián)絡(luò)中心轉(zhuǎn)變，“互聯(lián)網(wǎng)+”時(shí)代，通過(guò)多終端的移動(dòng)設(shè)備進(jìn)行互動(dòng)咨詢服務(wù)的客戶驟然增多，微博、微信、語(yǔ)音留言、遠(yuǎn)程視頻、QQ等都已經(jīng)成為主流的客服手段，如果想要盡可能的降低客戶流失率，就要盡可能的融入多渠道的社交元素，將聯(lián)絡(luò)中心打造成動(dòng)態(tài)社區(qū)化運(yùn)營(yíng)，同時(shí)保證用戶可以獲得一致化的用戶體驗(yàn)。
The transformation of Ji'nan call center system to multi channels of social contact center, "Internet plus" era, interactive consulting services through mobile devices more terminal customers suddenly increased, micro-blog, WeChat, voice mail, remote video, QQ has become the mainstream of the service means, if you want as much as possible to reduce the rate of loss of customers and social elements will be as far as possible into multiple channels, will contact the center into a dynamic community operation, while ensuring that the user can obtain consistent user experience.
2、開放接口：低成本、便捷化
2, open interface: low cost, convenient
降低運(yùn)營(yíng)成本，達(dá)到盈利平衡點(diǎn)是新型呼叫中心的關(guān)鍵之一，濟(jì)南呼叫中心系統(tǒng)選擇使用靈活的呼叫中心API接口，以及呼叫中心插件能夠快速提供中小企業(yè)呼叫中心低成本方案，并且保證與企業(yè)原有IT系統(tǒng)無(wú)縫融合與過(guò)度。
Reduce operating costs and achieve profit balance is one of the key model of call center, call center in Ji'nan choose to use the system call center API flexible interface, and call center plug can quickly provide small and medium-sized enterprise call center low cost slimming program, and to ensure the seamless integration with the original IT system of enterprise and over.
客戶的滿意就是對(duì)我們的肯定，歡迎您前來(lái)選購(gòu)我公司的產(chǎn)品，我們一直以為您提供產(chǎn)品為己任并一直堅(jiān)持這樣做。歡迎您的光臨。
Customer satisfaction is our affirmation, you are welcome to come to buy our products, we have always thought you provide products as their own responsibility, and has always insisted on doing so. Welcome to our company.
According to a recent Gartner IT project budget report, two years ago, the number of enterprise call center agents to a growth rate of 20%, the future of customer service either strategic or operational point of view, the development of enterprises in Ji'nan call center system has been unable to support and meet the needs of Internet and Multimedia Era of big data, although there are many large enterprises a large call center management system. How will traditional call centers be transformed?
1、移動(dòng)化、社交化、多媒體化
1, mobile, social, multimedia
濟(jì)南呼叫中心系統(tǒng)向多媒體多渠道的社交聯(lián)絡(luò)中心轉(zhuǎn)變，“互聯(lián)網(wǎng)+”時(shí)代，通過(guò)多終端的移動(dòng)設(shè)備進(jìn)行互動(dòng)咨詢服務(wù)的客戶驟然增多，微博、微信、語(yǔ)音留言、遠(yuǎn)程視頻、QQ等都已經(jīng)成為主流的客服手段，如果想要盡可能的降低客戶流失率，就要盡可能的融入多渠道的社交元素，將聯(lián)絡(luò)中心打造成動(dòng)態(tài)社區(qū)化運(yùn)營(yíng)，同時(shí)保證用戶可以獲得一致化的用戶體驗(yàn)。
The transformation of Ji'nan call center system to multi channels of social contact center, "Internet plus" era, interactive consulting services through mobile devices more terminal customers suddenly increased, micro-blog, WeChat, voice mail, remote video, QQ has become the mainstream of the service means, if you want as much as possible to reduce the rate of loss of customers and social elements will be as far as possible into multiple channels, will contact the center into a dynamic community operation, while ensuring that the user can obtain consistent user experience.
2、開放接口：低成本、便捷化
2, open interface: low cost, convenient
降低運(yùn)營(yíng)成本，達(dá)到盈利平衡點(diǎn)是新型呼叫中心的關(guān)鍵之一，濟(jì)南呼叫中心系統(tǒng)選擇使用靈活的呼叫中心API接口，以及呼叫中心插件能夠快速提供中小企業(yè)呼叫中心低成本方案，并且保證與企業(yè)原有IT系統(tǒng)無(wú)縫融合與過(guò)度。
Reduce operating costs and achieve profit balance is one of the key model of call center, call center in Ji'nan choose to use the system call center API flexible interface, and call center plug can quickly provide small and medium-sized enterprise call center low cost slimming program, and to ensure the seamless integration with the original IT system of enterprise and over.
客戶的滿意就是對(duì)我們的肯定，歡迎您前來(lái)選購(gòu)我公司的產(chǎn)品，我們一直以為您提供產(chǎn)品為己任并一直堅(jiān)持這樣做。歡迎您的光臨。
Customer satisfaction is our affirmation, you are welcome to come to buy our products, we have always thought you provide products as their own responsibility, and has always insisted on doing so. Welcome to our company.
