關(guān)于我們
對(duì)客戶來說呼叫中心帶來什么價(jià)值
作者：admin 來源：本站 發(fā)布時(shí)間：2018-05-14 18:03:33
呼叫中心越來越受到人們的重視，也有越來越多的企業(yè)加入到這個(gè)行業(yè)中，作為呼叫中心開發(fā)團(tuán)隊(duì)中的一員，思考多的是呼叫中心究竟給客戶帶來了什么樣的價(jià)值。
Call center is getting more and more attention, and more and more enterprises have joined the industry. As a member of the call center development team, the most thought is what kind of value the call center has brought to the customer.
目前，呼叫中心可以應(yīng)用到各種企業(yè)，如：汽車銷售，重工，醫(yī)療，政府，報(bào)業(yè)，教育，保險(xiǎn)等，對(duì)于不同的行業(yè)，呼叫中心所發(fā)揮的作用不盡相同，但都有一個(gè)重要的作用，呼叫中心是企業(yè)的服務(wù)和支持中心，是與客戶直接溝通的橋梁。
At present, call center can be applied to various enterprises, such as car sales, heavy work, medical treatment, government, newspaper, education, insurance and so on. For different industries, the function of call center is not the same, but it has the most important role. The call center is the service and support center of the enterprise, and it is direct with the customer. A bridge to communicate.
呼叫中心一般有三種工作形式，坐席呼出、外線呼入和自動(dòng)外呼，分別能滿足客戶不同的工作需求。坐席呼出，應(yīng)用到實(shí)際的企業(yè)環(huán)境，會(huì)被用來做電話 營銷，滿意度回訪，問題處理的及時(shí)反饋，三方通話，多方會(huì)議等;外線呼入，坐席接通后能及時(shí)客戶訴求，接收從客戶方獲取到的咨詢、投訴、保修、商品訂 購、服務(wù)預(yù)約、號(hào)碼查詢、轉(zhuǎn)賬、繳費(fèi)等信息，通過呼叫系統(tǒng)業(yè)務(wù)處理流程，完成相關(guān)處理。
Call center generally has three forms of work: seat exhalation, outbound incoming call and automatic outgoing call, respectively, to meet different needs of customers. Call out, apply to the actual enterprise environment, will be used to do telephone marketing, satisfaction return visit, the timely feedback of the problem handling, three party calls, multi party meetings, etc.; outside calls, after the seats are connected, can solve customer demands in time, receive advice, complaints, warranty, commodity order, service obtained from clients. Appointment, number inquiry, transfer, payment and other information, through the call system business process, complete the related processing.
客戶的滿意就是對(duì)我們的肯定，歡迎您前來選購我公司的產(chǎn)品，我們一直以為您提供產(chǎn)品為己任并一直堅(jiān)持這樣做。歡迎您的光臨。
The satisfaction of the customer is the affirmation to us, welcome you to come to choose our company's product, we always think you provide the product as our duty and always insist on doing so. Welcome to your visit.
Call center is getting more and more attention, and more and more enterprises have joined the industry. As a member of the call center development team, the most thought is what kind of value the call center has brought to the customer.
目前，呼叫中心可以應(yīng)用到各種企業(yè)，如：汽車銷售，重工，醫(yī)療，政府，報(bào)業(yè)，教育，保險(xiǎn)等，對(duì)于不同的行業(yè)，呼叫中心所發(fā)揮的作用不盡相同，但都有一個(gè)重要的作用，呼叫中心是企業(yè)的服務(wù)和支持中心，是與客戶直接溝通的橋梁。
At present, call center can be applied to various enterprises, such as car sales, heavy work, medical treatment, government, newspaper, education, insurance and so on. For different industries, the function of call center is not the same, but it has the most important role. The call center is the service and support center of the enterprise, and it is direct with the customer. A bridge to communicate.
呼叫中心一般有三種工作形式，坐席呼出、外線呼入和自動(dòng)外呼，分別能滿足客戶不同的工作需求。坐席呼出，應(yīng)用到實(shí)際的企業(yè)環(huán)境，會(huì)被用來做電話 營銷，滿意度回訪，問題處理的及時(shí)反饋，三方通話，多方會(huì)議等;外線呼入，坐席接通后能及時(shí)客戶訴求，接收從客戶方獲取到的咨詢、投訴、保修、商品訂 購、服務(wù)預(yù)約、號(hào)碼查詢、轉(zhuǎn)賬、繳費(fèi)等信息，通過呼叫系統(tǒng)業(yè)務(wù)處理流程，完成相關(guān)處理。
Call center generally has three forms of work: seat exhalation, outbound incoming call and automatic outgoing call, respectively, to meet different needs of customers. Call out, apply to the actual enterprise environment, will be used to do telephone marketing, satisfaction return visit, the timely feedback of the problem handling, three party calls, multi party meetings, etc.; outside calls, after the seats are connected, can solve customer demands in time, receive advice, complaints, warranty, commodity order, service obtained from clients. Appointment, number inquiry, transfer, payment and other information, through the call system business process, complete the related processing.
客戶的滿意就是對(duì)我們的肯定，歡迎您前來選購我公司的產(chǎn)品，我們一直以為您提供產(chǎn)品為己任并一直堅(jiān)持這樣做。歡迎您的光臨。
The satisfaction of the customer is the affirmation to us, welcome you to come to choose our company's product, we always think you provide the product as our duty and always insist on doing so. Welcome to your visit.
