關(guān)于我們
呼叫中心的運(yùn)用范圍及功能
作者：admin 來源：本站 發(fā)布時(shí)間：2018-03-23 17:10:14
對(duì)于呼叫中心的建設(shè)模式，目前有外包、自建以及托管型呼叫中心三種方式，其各自有適應(yīng)的用戶群體及業(yè)務(wù)范疇，呼叫中心系統(tǒng)功能：三者在呼叫中心系統(tǒng)功能上基本一致，沒有本質(zhì)區(qū)別。
For the call center construction mode, outsourcing, and currently has built a call center in three ways, which have their own user groups and business scope of adaptation, call center system functions: three are basically the same in the call center system function, there is no essential difference.
呼叫中心已經(jīng)廣泛地應(yīng)用在市政、公安、交管、郵政、電信、銀行、保險(xiǎn)、證券、電力、IT和電視購物等行業(yè)，以及所有需要利用電話進(jìn)行產(chǎn)品行銷、服務(wù)與支持的大型企業(yè)，使企業(yè)的客戶服務(wù)與支持和增值業(yè)務(wù)得以實(shí)現(xiàn)，并極大地提高了相應(yīng)行業(yè)的服務(wù)水平和運(yùn)營效率。
The call center has been widely used in municipal, public security, traffic management, postal services, telecommunications, banking, insurance, securities, electric power, IT and television shopping industry, and large enterprises all need product marketing, service and support the use of the telephone, the enterprise customer service and support and value-added services can be achieved and greatly improve the corresponding industry service levels and operating efficiency.
系統(tǒng)主要功能
Main functions of the system
1、靈活多樣的IVR語音導(dǎo)航功能
1, flexible and diverse IVR voice navigation function
可拫據(jù)用戶需要設(shè)罝多組多層級(jí)的導(dǎo)航內(nèi)容，如按1咨詢，按2銷售， 按3售后服務(wù)，按4投訴等。各客服人員就可接到相應(yīng)的電話。
But under the need to set up multiple user navigation content placement multi-level group, such as the 1 consultation, according to 2 of sales, by 3 customer service service, according to the 4 complaints. The customer service personnel can receive the corresponding telephone.
2、話務(wù)員排隊(duì)
2. Operator queuing
自動(dòng)將熟悉的話務(wù)員分配給客戶。
Automatically assigns the most familiar operator to the customer.
3、全程錄音
3. Recording the whole course
存在服務(wù)器數(shù)據(jù)庫中，有權(quán)限的人才可以調(diào)聽。
In the server database, the privileged talent can be heard.
我們以優(yōu)良的產(chǎn)品，的服務(wù)，可靠的信譽(yù)，為您的事業(yè)成功助一臂之力，竭誠歡迎各界同仁惠顧洽談業(yè)務(wù)！
With excellent products, perfect service and reliable reputation, we will help you successfully, and sincerely welcome all the colleagues from all walks of life to negotiate business.
For the call center construction mode, outsourcing, and currently has built a call center in three ways, which have their own user groups and business scope of adaptation, call center system functions: three are basically the same in the call center system function, there is no essential difference.
呼叫中心已經(jīng)廣泛地應(yīng)用在市政、公安、交管、郵政、電信、銀行、保險(xiǎn)、證券、電力、IT和電視購物等行業(yè)，以及所有需要利用電話進(jìn)行產(chǎn)品行銷、服務(wù)與支持的大型企業(yè)，使企業(yè)的客戶服務(wù)與支持和增值業(yè)務(wù)得以實(shí)現(xiàn)，并極大地提高了相應(yīng)行業(yè)的服務(wù)水平和運(yùn)營效率。
The call center has been widely used in municipal, public security, traffic management, postal services, telecommunications, banking, insurance, securities, electric power, IT and television shopping industry, and large enterprises all need product marketing, service and support the use of the telephone, the enterprise customer service and support and value-added services can be achieved and greatly improve the corresponding industry service levels and operating efficiency.
系統(tǒng)主要功能
Main functions of the system
1、靈活多樣的IVR語音導(dǎo)航功能
1, flexible and diverse IVR voice navigation function
可拫據(jù)用戶需要設(shè)罝多組多層級(jí)的導(dǎo)航內(nèi)容，如按1咨詢，按2銷售， 按3售后服務(wù)，按4投訴等。各客服人員就可接到相應(yīng)的電話。
But under the need to set up multiple user navigation content placement multi-level group, such as the 1 consultation, according to 2 of sales, by 3 customer service service, according to the 4 complaints. The customer service personnel can receive the corresponding telephone.
2、話務(wù)員排隊(duì)
2. Operator queuing
自動(dòng)將熟悉的話務(wù)員分配給客戶。
Automatically assigns the most familiar operator to the customer.
3、全程錄音
3. Recording the whole course
存在服務(wù)器數(shù)據(jù)庫中，有權(quán)限的人才可以調(diào)聽。
In the server database, the privileged talent can be heard.
我們以優(yōu)良的產(chǎn)品，的服務(wù)，可靠的信譽(yù)，為您的事業(yè)成功助一臂之力，竭誠歡迎各界同仁惠顧洽談業(yè)務(wù)！
With excellent products, perfect service and reliable reputation, we will help you successfully, and sincerely welcome all the colleagues from all walks of life to negotiate business.
