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企業(yè)如何利用CRM系統(tǒng)？
作者：admin 來(lái)源：本站 發(fā)布時(shí)間：2018-01-05 19:03:01
隨著互聯(lián)網(wǎng)的不斷推進(jìn)，企業(yè)對(duì)客戶(hù)管理的方式也在不斷轉(zhuǎn)型，拋開(kāi)傳統(tǒng)管理上數(shù)據(jù)不能實(shí)現(xiàn)實(shí)時(shí)同步的瓶頸，對(duì)于企業(yè)來(lái)說(shuō)，能有一款為業(yè)務(wù)輔助的工具是尤為重要，在發(fā)展客戶(hù)，維護(hù)客戶(hù)，管理客戶(hù)的同時(shí)，還可以提升工作效率，降低企業(yè)成本，實(shí)現(xiàn)業(yè)務(wù)無(wú)憂(yōu)，實(shí)時(shí)掌握業(yè)務(wù)情況。
As the Internet continues to promote the enterprise to the customer management has been in transition, put aside the bottleneck in real-time synchronization of data can not be the traditional management, for enterprises to have a business as auxiliary tools are particularly important in the development of customer, customer maintenance, customer management, at the same time, also can improve work efficiency. Reduce the cost of enterprise, realize the business worries, real-time grasp the business situation.
客戶(hù)管理系統(tǒng)是一款以客戶(hù)為核心的CRM系統(tǒng)，為企業(yè)完善了銷(xiāo)售方面的管理。據(jù)了解，售前銷(xiāo)售人員對(duì)客戶(hù)的跟進(jìn)方式并不是一成不變的，根據(jù)客戶(hù)的不同，會(huì)有有著不同個(gè)跟進(jìn)計(jì)劃與方式，而企業(yè)中有大部分客戶(hù)是在銷(xiāo)售人員跟進(jìn)中實(shí)現(xiàn)的。
Customer management system is a customer based CRM system, for the enterprise to improve the management of sales. It is understood that pre-sale salesperson's way of customer's follow-up is not static. According to different customers, there will be different follow-up plans and ways, and most of the customers in the business are realized in the follow-up of salesmen.
日常工作中各部門(mén)管理的協(xié)調(diào)工作無(wú)法做到很好的銜接、人員管理不到位、工作效率不不高、企業(yè)新客戶(hù)拓展不力、企業(yè)老客戶(hù)維系不當(dāng)導(dǎo)致流失， 業(yè)務(wù)人員流失導(dǎo)致帶走客戶(hù)的損失、 新人接替離職人員不知如何下手、人員考核績(jī)效沒(méi)有數(shù)據(jù)依據(jù)、公司銷(xiāo)售情況以及盈利情況無(wú)法準(zhǔn)確及時(shí)撐握、公司售后體系不完備、公司采購(gòu)以及商品庫(kù)存管理不嚴(yán)謹(jǐn)、做好做好庫(kù)存情況的預(yù)警措施等等。
To coordinate the work of various departments in the daily work management can not achieve cohesion, personnel management is not in place, work efficiency is not high, enterprises develop new customers, maintain old customers ineffective enterprises due to improper loss of business loss leads to the loss of customers, take the new people to succeed outgoing staff do not know how to start, there is no data personnel performance appraisal company sales and profitability can not accurately and timely grasp, the company customer service system is not complete, the company procurement and inventory management is not rigorous, do a good job of inventory early warning measures etc..
客戶(hù)的滿(mǎn)意就是對(duì)我們的肯定，歡迎您前來(lái)選購(gòu)我公司的產(chǎn)品，我們一直以為您提供產(chǎn)品為己任并一直堅(jiān)持這樣做。歡迎您的光臨。
Customer satisfaction is our affirmation. You are welcome to purchase our company's products. We have always thought that you are responsible for products and have always insisted on doing so. Welcome to your visit.
