關(guān)于我們
電話營銷系統(tǒng)的發(fā)展趨勢
作者：admin 來源：本站 發(fā)布時間：2017-12-20 16:13:02
濟南電話營銷系統(tǒng)分為兩種轉(zhuǎn)接形式。
The Ji'nan telephone marketing system is divided into two types of transfer.
種“盲轉(zhuǎn)”：當客戶撥打企業(yè)熱線號碼進入系統(tǒng)，A座席人員接聽，但客戶需要找B座席，這時候，A座席可以通過話機按業(yè)務碼：*8+B座席分機號+#，客戶即可與B座席通話。
The first "blind": when customers call the hotline number into the enterprise system, A operators to answer, but the customer need to find B seats, at this time, A seats can be through the telephone set according to the business code: *8+B agent extension +#, customers can call agent and B.
第二種“征詢轉(zhuǎn)接”：當客戶撥打企業(yè)熱線號碼進入系統(tǒng)，A座席人員接聽，但客戶需要找B座席，這時候，A座席可以通過話機按業(yè)務碼：*7+B座席分機號+#，這時A座席與B座席通話，客戶在系統(tǒng)中聽等待音樂，當B座席同意接聽客戶電話，A座席掛斷電話后，客戶即可與B座席通話。
The second kind of "seek transfer": when customers call the hotline number of enterprises to enter the system, A seats to answer, but the customer need to find B seats, at this time, A seats can be through the telephone set according to the business code: *7+B agent extension +#, then A and B seats seats call, listen to the music for customers in the system, when the B seats to answer the telephone, A seats after hanging up the phone, the customer can call agent and B.
“盲轉(zhuǎn)”與“征詢轉(zhuǎn)接”主要區(qū)別在于，當被轉(zhuǎn)接的座席處于忙線狀態(tài)，轉(zhuǎn)接失敗下，盲轉(zhuǎn)，系統(tǒng)會直接掛斷客戶電話。征詢轉(zhuǎn)接，系統(tǒng)不會掛斷客戶電話，而是再次建立客戶與座席之間的通話。
The main difference between "blind turn" and "inquiry transfer" is that when the transferred seat is busy, the system will directly hang up the customer phone when the transfer fails. Asking for transfer, the system will not hang up the customer's phone, but set up the call between the customer and the seat again.
我們會用優(yōu)良的、貼切的服務，讓顧客感受到親情般的溫暖，始終視顧客的如己如親。我們會用自然優(yōu)勢打造產(chǎn)品的獨特之處，從而給消費者帶來享用產(chǎn)品時獨特的心境。
We will use a good, appropriate service, let customers feel the warmth of family like, always look at the safety of customers as if they are friendly. We will use the natural advantage to create the unique features of the product, so as to give consumers the unique mood to enjoy the product.
The Ji'nan telephone marketing system is divided into two types of transfer.
種“盲轉(zhuǎn)”：當客戶撥打企業(yè)熱線號碼進入系統(tǒng)，A座席人員接聽，但客戶需要找B座席，這時候，A座席可以通過話機按業(yè)務碼：*8+B座席分機號+#，客戶即可與B座席通話。
The first "blind": when customers call the hotline number into the enterprise system, A operators to answer, but the customer need to find B seats, at this time, A seats can be through the telephone set according to the business code: *8+B agent extension +#, customers can call agent and B.
第二種“征詢轉(zhuǎn)接”：當客戶撥打企業(yè)熱線號碼進入系統(tǒng)，A座席人員接聽，但客戶需要找B座席，這時候，A座席可以通過話機按業(yè)務碼：*7+B座席分機號+#，這時A座席與B座席通話，客戶在系統(tǒng)中聽等待音樂，當B座席同意接聽客戶電話，A座席掛斷電話后，客戶即可與B座席通話。
The second kind of "seek transfer": when customers call the hotline number of enterprises to enter the system, A seats to answer, but the customer need to find B seats, at this time, A seats can be through the telephone set according to the business code: *7+B agent extension +#, then A and B seats seats call, listen to the music for customers in the system, when the B seats to answer the telephone, A seats after hanging up the phone, the customer can call agent and B.
“盲轉(zhuǎn)”與“征詢轉(zhuǎn)接”主要區(qū)別在于，當被轉(zhuǎn)接的座席處于忙線狀態(tài)，轉(zhuǎn)接失敗下，盲轉(zhuǎn)，系統(tǒng)會直接掛斷客戶電話。征詢轉(zhuǎn)接，系統(tǒng)不會掛斷客戶電話，而是再次建立客戶與座席之間的通話。
The main difference between "blind turn" and "inquiry transfer" is that when the transferred seat is busy, the system will directly hang up the customer phone when the transfer fails. Asking for transfer, the system will not hang up the customer's phone, but set up the call between the customer and the seat again.
我們會用優(yōu)良的、貼切的服務，讓顧客感受到親情般的溫暖，始終視顧客的如己如親。我們會用自然優(yōu)勢打造產(chǎn)品的獨特之處，從而給消費者帶來享用產(chǎn)品時獨特的心境。
We will use a good, appropriate service, let customers feel the warmth of family like, always look at the safety of customers as if they are friendly. We will use the natural advantage to create the unique features of the product, so as to give consumers the unique mood to enjoy the product.
