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企業(yè)如何組建自身的呼叫中心
作者：admin 來源：本站 發(fā)布時(shí)間：2017-11-06 14:28:42
建呼叫中心需要依據(jù)企業(yè)發(fā)展戰(zhàn)略從而才能確定呼叫中心的終方案，使呼叫中心成為企業(yè)戰(zhàn)略的一個組成部分。現(xiàn)代企業(yè)為了自身的長期發(fā)展，越來越關(guān)注客戶的終身價(jià)值。
The call center needs to base on the enterprise development strategy so as to determine the final solution of the call center, and make the call center an integral part of the enterprise strategy. Modern enterprises pay more and more attention to the customer's lifelong value for their own long-term development.
1、總體規(guī)劃階段需要明確組建呼叫中心的究竟為了什么?是為顧客提供綜合管理服務(wù)方案，還是銷售產(chǎn)品。還要了解目標(biāo)客戶的分布情況如何，計(jì)劃投資多少等。呼叫中心的建設(shè)規(guī)模，應(yīng)根據(jù)企業(yè)發(fā)展戰(zhàn)略確定呼叫中心的目標(biāo)，使呼叫中心成為企業(yè)戰(zhàn)略的一個組成部分。
1, in the overall planning stage, first of all need to clear what is the purpose of establishing a call center, is to provide customers with integrated management services program, or sales products?. We also need to know how the target customers are distributed and how much they plan to invest. The construction scale of call center should be based on enterprise development strategy to determine the target of call center, and make call center become an integral part of enterprise strategy.
2、收集信息階段信息的來源大體上可以分為三種：傳統(tǒng)媒體、供應(yīng)商和因特網(wǎng)。其中，因特網(wǎng)作為第四媒體，信息量大，內(nèi)容非常豐富?？梢酝ㄟ^使用各種搜索工具，結(jié)合適當(dāng)?shù)年P(guān)鍵詞，尋找到需要的信息。搜索也是一個學(xué)習(xí)的過程，通過不斷調(diào)整搜索方法和關(guān)鍵詞，可以逐漸地接近終的答案。在建設(shè)之前，充分了解信息，可以避免決策上的風(fēng)險(xiǎn)。
2. The sources of information can be divided into three categories: traditional media, suppliers and the internet. Among them, the Internet as the fourth media, the amount of information, content is very rich. You can find the information you need by using various search tools and combining appropriate keywords. Search is also a learning process, by constantly adjusting search methods and keywords, you can gradually approach the final answer. Prior to construction, full understanding of the information can avoid the risk of decision-making.
3、設(shè)計(jì)業(yè)務(wù)流程企業(yè)使用呼叫中心，不僅僅只是簡單地在目前的業(yè)務(wù)流程上增加一個技術(shù)層。成功的CTI應(yīng)用，應(yīng)該將技術(shù)改造和業(yè)務(wù)流程的重新設(shè)計(jì)緊密結(jié)合，根據(jù)目標(biāo)來改造業(yè)務(wù)流程，或者是建立新的業(yè)務(wù)流程。
3, the design of business processes, the use of call centers, not just simply in the current business process to add a technical layer. Successful CTI applications should combine technology transformation with business process redesign, transform business processes according to goals, or create new business processes.
相信看了上面的介紹，您定會心動，要了解更多的內(nèi)容，歡迎您進(jìn)店或電話咨詢更多信息，期待您的到來。
Believe that the above introduction, you will certainly heartbeat, to understand more content, welcome you into the shop or telephone consultation more information, looking forward to your arrival.
The call center needs to base on the enterprise development strategy so as to determine the final solution of the call center, and make the call center an integral part of the enterprise strategy. Modern enterprises pay more and more attention to the customer's lifelong value for their own long-term development.
1、總體規(guī)劃階段需要明確組建呼叫中心的究竟為了什么?是為顧客提供綜合管理服務(wù)方案，還是銷售產(chǎn)品。還要了解目標(biāo)客戶的分布情況如何，計(jì)劃投資多少等。呼叫中心的建設(shè)規(guī)模，應(yīng)根據(jù)企業(yè)發(fā)展戰(zhàn)略確定呼叫中心的目標(biāo)，使呼叫中心成為企業(yè)戰(zhàn)略的一個組成部分。
1, in the overall planning stage, first of all need to clear what is the purpose of establishing a call center, is to provide customers with integrated management services program, or sales products?. We also need to know how the target customers are distributed and how much they plan to invest. The construction scale of call center should be based on enterprise development strategy to determine the target of call center, and make call center become an integral part of enterprise strategy.
2、收集信息階段信息的來源大體上可以分為三種：傳統(tǒng)媒體、供應(yīng)商和因特網(wǎng)。其中，因特網(wǎng)作為第四媒體，信息量大，內(nèi)容非常豐富?？梢酝ㄟ^使用各種搜索工具，結(jié)合適當(dāng)?shù)年P(guān)鍵詞，尋找到需要的信息。搜索也是一個學(xué)習(xí)的過程，通過不斷調(diào)整搜索方法和關(guān)鍵詞，可以逐漸地接近終的答案。在建設(shè)之前，充分了解信息，可以避免決策上的風(fēng)險(xiǎn)。
2. The sources of information can be divided into three categories: traditional media, suppliers and the internet. Among them, the Internet as the fourth media, the amount of information, content is very rich. You can find the information you need by using various search tools and combining appropriate keywords. Search is also a learning process, by constantly adjusting search methods and keywords, you can gradually approach the final answer. Prior to construction, full understanding of the information can avoid the risk of decision-making.
3、設(shè)計(jì)業(yè)務(wù)流程企業(yè)使用呼叫中心，不僅僅只是簡單地在目前的業(yè)務(wù)流程上增加一個技術(shù)層。成功的CTI應(yīng)用，應(yīng)該將技術(shù)改造和業(yè)務(wù)流程的重新設(shè)計(jì)緊密結(jié)合，根據(jù)目標(biāo)來改造業(yè)務(wù)流程，或者是建立新的業(yè)務(wù)流程。
3, the design of business processes, the use of call centers, not just simply in the current business process to add a technical layer. Successful CTI applications should combine technology transformation with business process redesign, transform business processes according to goals, or create new business processes.
相信看了上面的介紹，您定會心動，要了解更多的內(nèi)容，歡迎您進(jìn)店或電話咨詢更多信息，期待您的到來。
Believe that the above introduction, you will certainly heartbeat, to understand more content, welcome you into the shop or telephone consultation more information, looking forward to your arrival.
